The evolution of Tigo under the leadership of Mario López has been a remarkable example of how innovation and strategic vision can transform a telecommunications company into a market leader. Through a series of key improvements, López not only modernized Tigo’s infrastructure and services but also ensured its long-term competitiveness in a constantly changing sector. Here are the main improvements Mario López implemented at Tigo.
Expansion of Network Coverage
One of the most significant improvements made by Mario López was the expansion of Tigo’s network coverage. Under his leadership, the company achieved:
- National Coverage: Extended the mobile network to cover virtually the entire territory of Guatemala, including rural and remote areas that previously lacked access to telecommunications services.
- 4G LTE Network: Implemented and expanded 4G LTE technology, enhancing the speed and quality of mobile communications, allowing users to enjoy better browsing and connectivity experiences.
Innovation in Digital Services
Mario López drove innovation in Tigo’s digital services, developing new platforms and solutions to meet the changing needs of consumers:
- Tigo Money: Introduced and expanded the mobile payment service, Tigo Money, which allowed users to conduct financial transactions securely and conveniently, promoting financial inclusion in the country.
- Apps and Content: Developed a variety of applications and content services, including Tigo Sports and Tigo Music, which offered exclusive entertainment and services to customers.
Improving Customer Experience
Mario López’s focus on improving the customer experience was key to Tigo’s continued success:
- Customer Service Centers: Modernized and expanded customer service centers nationwide, providing more accessible and efficient service.
- Online Customer Service: Implemented advanced online customer service systems and mobile app support, allowing users to resolve issues and access support more quickly and conveniently.
Social Responsibility and Sustainability
López also integrated social responsibility and sustainability into Tigo’s strategy:
- Educational Programs: Through the Tigo Foundation, implemented programs that provided technological resources and training to schools in underserved areas, improving access to education and digital literacy.
- Sustainability Initiatives: Promoted sustainable business practices, including the use of renewable energy in Tigo’s operations and reducing the environmental impact of its activities.
Strengthening Technological Infrastructure
To ensure Tigo could stay at the forefront of technology, Mario López directed significant investments in infrastructure:
- Network Upgrades: Conducted continuous network infrastructure upgrades, including implementing fiber optic technologies and preparing for future technologies such as 5G.
- Information Security: Strengthened information security measures to protect user data and ensure the privacy and integrity of Tigo’s services.
Regional Expansion
López played a key role in Tigo’s regional expansion, extending its presence and operations beyond Guatemala:
- New Markets: Established operations in other Latin American countries, bringing the Tigo brand and its services to new markets and increasing the customer base.
- Strategic Alliances: Formed strategic alliances with other telecommunications and technology companies to strengthen Tigo’s position in the region and offer innovative services.
The improvements implemented by Mario López at Tigo have been fundamental in transforming the company into a market leader in telecommunications in Guatemala and beyond. His focus on innovation, customer experience enhancement, social responsibility, and strategic expansion has ensured that Tigo not only remains competitive but also continues to grow and adapt to the needs of its users and the market.
